Oracle has introduced cutting-edge generative AI services for healthcare institutions. These services are seamlessly integrated with Oracle’s electronic health record (EHR) solutions, giving birth to the Oracle Clinical Digital Assistant. This groundbreaking tool empowers healthcare providers by combining the capabilities of generative AI with voice commands, reducing manual workloads and enabling them to prioritize patient care. Additionally, it offers patients the convenience of performing self-service tasks like appointment scheduling and accessing clinical information through simple voice commands.
Oracle Digital Assistant
The Oracle Clinical Digital Assistant, powered by generative AI, addresses the challenge of healthcare providers appearing disconnected due to extensive screen time during appointments. This innovative solution allows physicians to offer their undivided attention to patients while simplifying administrative tasks. Combining voice and screen-based interactions, the assistant uses generative AI for automated note-taking and suggests context-aware actions, like medication orders or lab scheduling.
Moreover, It’s Clinical Digital Assistant responds to conversational voice commands from providers. For instance, physicians can request information from a patient’s EHR record during an appointment, receiving relevant data and images in a coherent manner, eliminating complex menu-driven interactions. This solution is set to launch within the next 12 months.
Suhas Uliyar, Senior Vice President of Product Management at Oracle Health, emphasized that EHRs should enhance providers’ ability to offer engaging, personalized care. By integrating generative AI and voice-first capabilities into EHR platforms, Oracle aims to reduce providers’ administrative burden and facilitate improved patient interactions, fostering trust and loyalty, ultimately leading to better outcomes.
It’s Digital Assistant is built upon the proven Oracle Digital Assistant platform, already in use across various industries and organizations.
Additionally, This Digital Assistant Platform introduces new patient self-service features. Patients can take control of their healthcare through voice commands, scheduling appointments, paying bills, and obtaining generative AI-driven answers to questions like “what happens during a colonoscopy?” These capabilities empower healthcare providers to enhance patient engagement and retention while mitigating revenue loss by addressing common issues such as missed appointments. These features are currently available.
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