Crédit Mutuel Alliance Fédérale Boosts AI Investment! Crédit Mutuel Alliance Fédérale, a leader in AI adoption since 2016, is increasing its technology investment. The bank uses AI every day.
Universal technology bank
Crédit Mutuel Alliance Fédérale stands out as a dominant technology bank. This means it handles most of its IT services in-house, thanks to long-standing partnerships with Euro-Information, its technology subsidiary, and IBM. Together, they developed a robust IT infrastructure embedded in the bank’s own data centres. Now, with the combination of IBM’s Watsonx platform, a sophisticated AI and data platform, this partnership is set to deepen. Watson is designed to help businesses achieve responsible AI and plays a key role in accelerating the deployment of generative AI across the bank’s network
Update on AI implementation
Crédit Mutuel Alliance Fédérale plans to sequentially introduce 35 new AI service profiles in the Crédit Mutuel-CIC network, the first set is expected this summer Such AI will be developed using internal resources and IBM’s Watsonx platform these activities. Additionally, it is testing the InstructLab approach developed by IBM and Red Hat. This approach allows the bank to use its data to create AI models for its specific needs.
A complete conversation
Eric Petitgand, managing director of Crédit Mutuel Alliance Fédérale, highlighted the success of its eight-year partnership with IBM. He highlighted how well this partnership combines mutual commitment with technological innovation. Euro-Information’s teams are working with IBM to develop 35 new technical AI applications, ensuring that bank advisers can deliver the best possible services to their clients.
Frantz Ruble, head of Euro reporting, stressed the importance of continued innovation in the banking sector. He said the collaboration with IBM is a key strategic collaboration, as the InstructLab approach will help enable AI-enabled reproduction and fulfil the bank’s AI commitment to ethics and reliability.
Improving Customer Experience
Sebastian Krause, SVP and Chief Financial Officer of IBM expressed interest in expanding cooperation with Crédit Mutuel Alliance Fédérale. He said the Watsonx platform will enhance customer experience by bringing advanced generative AI capabilities to the bank. Jean-Philippe Desbiolles, IBM CEO at Crédit Mutuel Alliance Fédérale, noted that their strategic partnership focuses on three main pillars: technological innovation, rapid change, and talent development.
Ethical AI Construction
Crédit Mutuel Alliance Fédérale is deeply committed to creating ethical and reliable AI. The bank has adopted the Charter of Trusted AI, which ensures strict compliance with digital privacy and promotes sustainable technology solutions. This code is supported by IBM Watson—governance, which will help Euro-Information implement these principles effectively.
In-house IT Services
Acting as the dominant technology bank, Crédit Mutuel Alliance Fédérale manages almost all IT services in its data centres in France and Europe. Using fully controlled software, the bank ensures autonomy and the ability to make decisions that best serve its members and customers. In this way, the bank can maintain a high level of data security and personal data protection.
Contact a Crédit Mutuel Alliance Fédérale or IBM representative for more information.
