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Release from the company on March 10, 2023 by the Postal Prescription Service regarding an incident involving prescription mail orders.

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Release from the company on March 10, 2023 by the Postal Prescription Service regarding an incident involving prescription mail orders.

 

Healthy Options Inc., doing business as Postal Prescription Service (PPS), disclosed that on January 10, 2023, it learned that certain patients’ names and email addresses had been improperly shared with an associated grocery store because of an internal mistake. For those impacted, a grocery account with The Kroger Co. (“Kroger”) was created using their names and email addresses. Neither money nor medical information was made public. When patients established an online PPS account between July 2014 and January 13, 2023, when this error was fixed, only the patient’s first name, last name, and email address were disclosed.

Symbol for The Kroger Co. (PRNewsfoto/The Kroger Co.)

PPS updated its website to address this issue after learning of this occurrence. Additionally, Kroger is reviewing its processes to determine whether any adjustments should be made to lessen the possibility of a similar incident happening in the future. Note that neither the reason nor the connection to a security incident existed in this incident.

Once more, neither the financial nor clinical material was harmed. As a result of this event, Kroger has not received any evidence that the information was misused. However, as a general best practice, clients are urged to be watchful, keep an eye on their accounts for any suspicious behavior, and notify their financial institutions of any potential fraud incidents.

Affected people who received letters about this event have received them at the postal or email address that Kroger has on file. Please get in touch with Kroger at 1 (877) 551-7953 or [email protected] if you’re not positive if you were impacted by the incident or have any questions. Customers can also write to the business at the HIPAA Privacy Office of The Kroger Co., 1014 Vine Street, Cincinnati, OH 45202.

Regarding Kroger

We are committed to The Kroger Co.’s Purpose: To Feed the Human SpiritTM. We are, across our family of companies nearly half a million associates who serve over 11 million customers daily through a seamless digital shopping experience and retail food stores under a variety of banner names, serving America through food inspiration and uplift, and creating #ZeroHungerZeroWaste communities by 2025. Visit our newsroom and investor affairs website to find out more about us.

Cision Visit the following link to view and download the full content: https://www.prnewswire.com/news-releases/postal-prescription-service-reports-incident-involving-prescription-mail-order-accounts-301769020.html

AUTHOR The Kroger Co.

 

GSN

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