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Neo, its next generation “Coffee Shop at Home” experience, is introduced by Nescafé Dolce Gusto.


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Neo, its next generation “Coffee Shop at Home” experience, is introduced by Nescafé Dolce Gusto.

The greatest coffee quality and most sustainable system to date are provided by Neo’s unique technology and home-compostable pods.

Nescafé Dolce Gusto introduces Neo, its next-generation coffee makers and pods, in Vevey, Switzerland. Neo provides the best coffee shop experience at home by fusing premium materials with cutting-edge technology and sustainability. Neo’s new line of coffee pods, a Nestlé first, is made of paper, can be composted at home, and uses 70% less packaging (by weight) than conventional capsules.

The Nescafé Dolce Gusto Neo coffee system is brand-new, exclusive, and patented, and it was developed over five years at Nestlé’s R&D Center for Systems in Switzerland. It produces superior coffee in a compostable pod without sacrificing taste. With the push of a button, customers can enjoy premium espressos, coffeeshop-like americanos, and drip-style coffees in the convenience of their own homes, thanks to the company’s patented SmartBrewTM technology. Neo identifies the pod automatically, customizing the brewing process for each chosen coffee.

TÜV Austria, a global certification organization, has accredited Neo’s paper-based pods for industrial and residential composting. These innovative pods help safeguard the quality and freshness of Nescafé Dolce Gusto’s Neo coffee by being made from 1 gram of paper certified by Forest Stewardship Council (FSC) suppliers and lined with a biodegradable biopolymer that is thinner than human hair. Neo is entirely ethically sourced, just like all Nescafé Dolce Gusto coffees.

Nestlé Coffee Brands Head David Rennie said: “When it comes to coffee innovation, Nestlé never stops. We are always exploring innovative ways to offer customers variety, quality coffee, and new experiences. We have achieved the ideal fusion of a fantastic coffee experience, a modern coffee system, and packaging with Nescafé Dolce Gusto Neo.”

Nescafé Dolce Gusto’s CEO, Arnaud Deschamps, stated: “In a period of rapid change, there are rising expectations for coffee in terms of diversity, adaptability, customization, and sustainability, without sacrificing taste or quality. With Neo, we hope to satisfy even the most ardent coffee drinkers of today. Neo is a “Coffee Shop at Home” experience. Each component of Neo has been thoroughly thought out, including the hardware, the user interface, the coffee, and our first paper-based pods that can be composted at home. Neo stands for our brand’s far future.”

Head of the Global R&D Center for Systems and Coffee Machines, Julia Lauricella, stated: “Every time we create a new system, we must coordinate its three essential components—the product, its packaging, and the machine—to achieve the ideal in-cup result. Together with the Nestlé Institute of Packaging Sciences, we carefully chose the coffee, created the packaging to protect it, and developed the machinery to guarantee the ideal synergy during extraction. Before finalizing the paper-based pod for Neo, our researchers tried more than 200 unique material structures. Each beverage’s extraction parameters are fine-tuned by our patented SmartBrewTM system, and you can even customize your cup using the connected application.”


Customers can even customize their coffee brewing remotely with the use of the machine’s smartphone connectivity. Every time a coffee is made, Nescafé Dolce Gusto’s loyalty program delivers rewards and recommendations tailored to the consumer’s profile.

The thermoblock, which warms the water, is constructed of 85% recycled aluminum, while the coffee maker itself is made of 50% recycled plastic (for non-food contact parts). It has an A++ energy class rating, a switch-off eco-mode, and is made to be easier to disassemble and repair.

Neo is debuting this year in Brazil with the intention of eventually spreading to more nations. The new paper-based capsules are exclusively made in the Montes Claros, Brazil, Nescafé Dolce Gusto factory. The first Nestlé facility to achieve “Triple Zero” accreditation for sustainability in three areas—water use, waste generation, and greenhouse gas emissions—is Montes Claros. To support the Neo launch, Nestlé will invest more than CHF 50 million (R$300 million) in the Montes Claros factory in Brazil.

About Nescafé Dolce Gusto
Nescafé Dolce Gusto is a leading player in the portioned coffee category worldwide. Nescafé Dolce Gusto is your coffee shop at home. The brand offers a variety of coffee shop menus and the freedom to personalize each drink exactly to consumers’ tastes. With more than 50 different coffees, teas, and hot chocolates, including lattes, cappuccinos, espressos, and americanos, consumers can even prepare delicious cold drinks at the touch of a button and from the convenience of their homes. 100% of its coffee is sourced responsibly through the Nescafé Plan, the sustainability coffee sourcing program for Nescafé coffee. In October 2022, Nestlé announced the Nescafé Plan 2030 to support coffee farmers in the transition to regenerative agriculture, helping reduce greenhouse gas emissions from coffee farming and improve farmers’ livelihoods. Nescafé Dolce Gusto was launched in 2006 and is present in more than 80 countries.

Neo, its next generation "Coffee Shop at Home" experience, is introduced by Nescafé Dolce Gusto.



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