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Faster and simpler: Australians can Click & Collect groceries in any part of the country in under 60 minutes.


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Faster and simpler: Australians can Click & Collect groceries in any part of the country in under 60 minutes.

More quickly and easily: Australians may Click & Collect their groceries from any location in the nation in under 60 minutes.

With the introduction of Rapid Click&Collect, Coles Online has increased the convenience and speed of shopping for Australians. For the first time, Coles Online is guaranteeing that consumers may pick up their groceries within 60 minutes of completing an online purchase.

Coles is the first major retailer to introduce a Click&Collect service that is available in less than 60 minutes when it launched today at its next-generation store in Southland, Victoria.

Customers can order from a wider selection of over 20,000 products through Rapid Click&Collect in under 60 minutes, including some items that are popular Coles hot roast chicken and other items that are often not available for home delivery. Customers can also choose from a variety of domestic and foreign beers, wines, and spirits at a few stores.

Rapid Click&Collect is currently offered in nearly 400 Coles supermarkets throughout the nation after a pilot program earlier this year that saw the demand virtually quadruple. The option will expand to an additional 200 stores early in the next year.

Steven Cain, chief executive officer of Coles, noted that the company’s customers are looking for omnichannel solutions that enable them to purchase whenever, whenever, and however.

Since its debut in February of last year, “our Rapid Click&Collect service has risen in popularity,” Mr. Cain added.

According to our research, convenience and rapid collection are the top factors for online shoppers and click-and-collect clients, respectively1. Customers will find it simpler to have their food conveniently delivered to their car boot as quickly as possible when they don’t have time to purchase inside the store thanks to Rapid Click&Collect in under 60 minutes.

Customers can order up to 40 products with a minimum spend of $30 and a flat price of $5 between 8:30 am and 4:30 pm daily2. Orders are chosen, packed, and ready for collection in less than 60 minutes. Free Rapid Click&Collect will still be available to Coles Plus subscribers as one of their membership advantages.

Customers can use the Coles app to alert the store when they are on their way or have arrived to pick up their Click&Collect order for added convenience.

The event coincides with Coles’ formal opening of its newest line of supermarkets in the Melbourne district of Cheltenham, on the bayside, which features the newest in culinary and technological advancements, including digital integration throughout the grocery and fresh produce departments.

Customers will be greeted with digital panels that direct them to an available Click&Collect space at Coles Southland, which has Coles’ largest-ever Click&Collect area. Team members will be able to track client arrivals and departures thanks to technology, which will result in shorter customer wait times and a better collecting experience.

The store is becoming digital for its customers and team in addition to implementing the new Click&Collect technology. This includes the introduction of digital ticketing throughout the store’s fresh produce and grocery aisles, which will assist consumers in locating the high-quality goods they enjoy.

In order to speed up in-store shopping, Southland is introducing digital scales in the fresh produce section that use artificial intelligence to automatically detect the fruit or vegetable being weighed. Across the aisle, new queue monitoring technology will shorten customer wait times in the store’s deli.

With the store’s digital gift card kiosk, customers can explore and buy gift cards at the touch of a button, making it simple to find the perfect Christmas presents.

Coles will also debut its first convertible hybrid checkout at Southland, which is intended to give customers additional options when they purchase in-store. Depending on the preferences of the customers, the hybrid checkout will alternate between a self-service mode and a typical checkout experience handled by a team

Customers in Southland will be able to bring their own containers for the first time at the deli, scoop and weigh, frozen fruit, fruit and veg bar, and pet treat bar, furthering Coles’ dedication to sustainability.

“We’re thrilled to be bringing new technology-led innovations to Coles Southland,” said Mr. Cain. “These innovations will make it simpler for consumers to shop as they like by enhancing efficiencies and speed of service, while also reducing waste through initiatives like BYO containers.

The Southland store’s shopping experience has been improved to make it a destination for health, sustainability, and convenience. These changes include: • The addition of a fruit and vegetable bar where customers can have their fresh produce freshly chopped, diced, and cauliflower riced or pick up a freshly squeezed juice on the go; • 100% Australian naked veggies and plastic-free Aussie garden herbs; • A new organics destination in an easier to shop format; • A pick and mix

By establishing a one-stop shop for food and beverages with the introduction of Liquorland’s first drive through Click&Collect service, Coles Southland is making entertaining this holiday season easier by delivering drinks straight to your car. The modern Liquorland shop in Southland has twice as many drink fridges as its predecessor, making it simple to get chilled drinks on the go.

The Liquorland selection has been specifically designed for bayside consumers and includes more than 130 Victorian producers, a wider selection of seltzers, and highlights nearby wineries.

Coles Southland will donate all edible food that isn’t sold to SecondBite, a food rescue organization, to aid Australians in need. At the store’s front, there is a designated SecondBite collection place where customers can also donate goods they have purchased from Southland. Since 2011, Coles and SecondBite have collaborated to address food waste and hunger.

Coles employs natural refrigerant gases, which have almost no potential to cause global warming, and has fitted doors on all of the store’s refrigerators in an effort to lessen the impact the business has on the environment.

In order to encourage kids to develop lifetime healthy eating habits, the team at Coles Southland will donate $5,000 to establish a Stephanie Alexander Kitchen Garden initiative at Cheltenham Primary School.

One lucky Flybuys member will receive 1 million Flybuys points, the equivalent of $5,000 off their Coles purchases, as a launch present to commemorate the opening and arrive just in time for Christmas.

Faster and simpler: Australians can Click & Collect groceries in any part of the country in under 60 minutes.
Mum Jo Frost, with kids James (8) and Alice (6), at Coles Southland Click & Collect, on Tuesday 22nd November, 2022.
Picture: Nicki Connolly

On Wednesday, November 23, Coles Southland will formally inaugurate its redesigned store and onboard 55 new team members. The store is open everyday from 8 am to 11 pm and can be found at Westfield Southland, 1239 Nepean Highway, Cheltenham 3192.



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