Carrier Global Corporation (NYSE: CARR), a worldwide leader in smart climate and energy solutions, has been named Organization of the Year in the 2025 Excellence in Customer Service Award by the Business Intelligence Group. This award recognizes companies that go above and beyond to deliver amazing service through innovation, technology, and real results.
Carrier received this honor thanks to the success of its BluEdge™ Command Centers, which help customers manage buildings more efficiently and save money.
How Did Carrier Save Customers $19 Million and 600 Million kWh?
Carrier’s BluEdge™ Command Centers use smart technology to help building owners and businesses avoid problems and reduce costs. Here’s how they did it:
24/7 Monitoring
The Command Centers watch over thousands of buildings every day, checking systems like heating, cooling, and ventilation around the clock.AI-Powered Insights
They use Artificial Intelligence (AI) to spot issues early — often before the customer notices anything is wrong.Preventive Actions
By catching small problems before they become big ones, customers save money on emergency repairs and avoid system failures.Energy Efficiency
In 2024, the Command Centers helped reduce energy use by more than 600 million kilowatt-hours — enough to power tens of thousands of homes for a year.Cost Savings
These energy and maintenance improvements saved customers over $19 million in just one year.Less Downtime
Faster responses mean systems keep running smoothly, so businesses don’t lose time or comfort due to broken equipment.
What Makes BluEdge Different from Regular Service?
Most service teams only respond when something goes wrong. BluEdge is different because it works before things break:
Over 10,000 Service Alerts Each Month
The system sends alerts automatically, based on data from the building, so technicians can fix problems early.12,000+ Technician Calls Supported
Service pros get the info they need in real-time, so repairs happen faster and smarter.Customized Service Plans
Every business is different. BluEdge lets customers choose how much help they want — from basic advice to full building management.Peace of Mind
Business owners don’t have to worry — the system is always working to keep their building running smoothly and efficiently.
Why Does This Award Matter?
“We are honored to be recognized with this award,” said Anuj Bhargava, Vice President of Aftermarket and Services at Carrier. “Our BluEdge Command Centers are redefining what world-class service looks like — delivering unmatched operational efficiencies, cost savings, and peace of mind for our customers.”
This award proves that Carrier is leading the way in using smart tools and great service to help people. Whether it’s saving money, using less energy, or just keeping buildings comfortable, BluEdge is making a big difference.