CARREFOUR INCREASES SUPPORT FOR PERSONS ON THE AUTISM SPECTRUM IN HONOR OF WORLD AUTISM AWARENESS DAY.
“Quiet shopping times” were established by Carrefour two years ago. With a number of new projects, it is now expanding its assistance for people with autism spectrum disorders.
It is adding store maps to the bars of its shopping trollies at Autism France’s request. People who are weak physically or mentally can navigate the area more readily in this way. To keep their experience of shopping from being overly taxing, such people require spatial indicators.
By the end of the summer of 2023, Carrefour wants all of its hypermarkets to have store maps on its shopping trolley bars, which currently number 93 shops.
Autism sufferers require a tranquil setting when shopping since they are hypersensitive to visual and aural stimulation. To allow customers to escape the commotion of the store, Carrefour hypermarkets have installed tranquil sections (fitting rooms transformed into calm spaces) with noise-cancelling headphones. Stickers that read “calm space” are used to mark these locations.
By September 2023, these rooms will be available in every Carrefour hypermarket.
Disability has been a focal point of the Group’s Carrefour 2026 strategic plan. It has been actively supporting people with disabilities for more than 20 years and has set a number of ground-breaking examples by adopting a policy that is ambitious and aims to take into account everyone’s unique characteristics as well as fostering an inclusive culture.
The director of inclusivity and customer communications for the Carrefour Group, Stéfen Bompais, stated: “Carrefour has long been committed to welcoming people with disabilities to its stores.” Since April 2021, Carrefour has implemented “quiet shopping times” in nearly 1000 of its locations across France, working together with Autisme France. We want our stores to be more inclusive and friendly for all of our customers, including those with impairments, so we have dedicated calm spaces and have added maps to the bars of its shopping carts.